Text messages from Ping An Telecom (平安电信) and X Telecom

Updated Nov. 5, 2026

We send text messages only to our own prepaid phone service customers, and only about a service the customer asked for. We do not send marketing. Here is every way a customer asks for our texts.

1. Translate or fax a letter by text

Got a letter you can't read? Text a photo of it to

(805) 800-8021

Write TRANSLATE with the photo, and we text you back the translation ($1.00 a page).
Or write FAX and the fax number, and we fax it for you ($0.99 a fax, plus the call at your rate).
It is paid from your calling card balance; the phone you text from must be on your account. A document over one page is translated or faxed only after you reply YES to the price.

By texting this number you agree to receive text messages about your request. Message frequency varies (usually 1 to 5 messages per request). Message and data rates may apply. Reply HELP for help, STOP to opt out. Terms · Privacy

看不懂英文信件?把信拍照,用短信发到

(805) 800-8021

附上“翻译”,我们用短信把翻译发给您(每页 $1.00)。
附上“传真”和传真号码,我们替您发传真(每份 $0.99,另加通话费)。
费用从您的电话卡余额扣除;发短信的手机号码必须是您账户上的号码。超过一页的文件,您回复“是”确认价格后才处理。

发短信到这个号码,即表示您同意接收与您的要求有关的短信。短信数量视您的要求而定(每次一般1到5条),可能产生短信和数据费用。回复 HELP 获取帮助,回复 STOP 或“退订”即停止。 条款 · 隐私

2. Texts offered during a call to our phone service

Directory search: a phone number by text

After our directory search finds a number, the automated attendant plays this offer. The text goes only to the phone the customer is calling from, and only if they press 3.

English: "To have it sent to your phone by text message, press three. Ten cents will be deducted from your card."
普通话 (Mandarin): “如需将号码以短信发到您的手机,请按3。卡上将扣除一毛钱。”
粤语 (Cantonese): the same offer, recorded.

These are the recordings the attendant plays. The offer is also played in Spanish, French, Vietnamese and our other languages.

Research answers

When a caller asks our attendant a research question, the attendant says:

"Your research is queued. You can hang up now. I will text the answer and its sources to this phone shortly. If I cannot find a reliable answer, nothing will be charged."
“您的查询已经排队。您现在可以挂机,我会尽快把答案和资料来源用短信发到这部电话。如果找不到可靠的答案,不会收费。”

Fax receipts

A customer who books a fax on a call gets its delivery receipt by text, at the phone that booked it.

Stopping and help

Reply STOP (or 退订) to any of our texts to stop them all; START to receive them again; HELP for help. Customer service: 1-888-666-9011 (English), 1-866-427-0127 (中文). Carriers are not liable for delayed or undelivered messages.

Text Messages (SMS) Terms · Privacy Policy